Privacy Policy

Effective Date: April 1, 2026
Last Updated: April 1, 2026

Volkina is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our platform.

1. Information We Collect Information You Provide

• Account Information: Name, email address, phone number, organization name, and password when you register as a provider.
• Inquiry Information: Name, email address, phone number, and message content when you submit an inquiry to a provider.
• Review Content: Your name and review text when you submit a review.
• Payment Information: Billing details processed securely through Stripe. Volkina does not store your full credit card number.

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, referral source, browser type, device type, and IP address.
• Cookies: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns.

2. How We Use Your Information

• To operate and maintain the platform.
• To process provider registrations, claim requests, and subscription payments.
• To deliver inquiries from users to the appropriate provider.
• To send transactional emails (account verification, password resets, payment confirmations, claim status updates).
• To moderate content and enforce our Terms and Conditions.
• To analyze usage patterns and improve the platform.

3. How We Share Your Information

• With Providers: When you submit an inquiry, your contact details and message are shared with the relevant provider so they can respond.
• With Payment Processors: Billing information is shared with Stripe to process subscription payments.
• With Service Providers: We may share data with trusted third-party services that help us operate the platform (e.g., email delivery, analytics), under strict data processing agreements.
• As Required by Law: We may disclose information if required by law, regulation, or legal process.

We do not sell your personal information to third parties.

4. Data Retention

We retain personal information for as long as your account is active or as needed to provide services. Inquiry data is retained for up to 24 months. You may request deletion of your data at any time (see Your Rights below).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL encryption, secure password hashing, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies

We use the following types of cookies:

• Essential Cookies: Required for the platform to function (session management, authentication).
• Analytics Cookies: Help us understand how visitors interact with the platform.
• Preference Cookies: Remember your settings and preferences.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to the processing of your data for certain purposes.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact us through the contact form on our website. We will respond within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for any international data transfers.

9. Children’s Privacy

The platform is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us for prompt deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the contact form on our website.