Refund Policy

Effective Date: April 1, 2026
Last Updated: April 1, 2026

This Refund Policy applies to subscription fees paid by study abroad providers for access to Volkina’s premium services. Please read this policy carefully before subscribing.

1. Subscription Plans

Volkina offers the following monthly subscription plans for providers:

Plan Monthly Price Features Free $0 Claim provider profile, limited visibility Verified $99/month Full profile editing, program management, verified badge Featured $199/month Everything in Verified, plus improved placement and visibility Elite $299/month Everything in Featured, plus premium placement across key pages 2. Billing Cycle

All paid subscriptions are billed on a recurring monthly basis through Stripe. Your billing cycle begins on the date of your initial subscription and renews on the same date each month.

3. Cancellation

You may cancel your subscription at any time through your Provider Dashboard under Account Settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period.
• You will not be charged for subsequent billing periods.
• Your account will revert to the Free plan at the end of the billing period.

4. Refund Eligibility

• Within 7 days of initial subscription: If you are subscribing to a paid plan for the first time and are not satisfied, you may request a full refund within 7 days of your initial payment. This applies only to your first subscription, not to renewals or plan changes.
• After 7 days: Subscription fees are non-refundable after the 7-day window. You may cancel at any time, but no refund will be issued for the remaining days in your current billing period.
• Plan upgrades: When upgrading to a higher-tier plan, the price difference is prorated. Upgrades are non-refundable.
• Plan downgrades: When downgrading to a lower-tier plan, the change takes effect at the start of the next billing cycle. No partial refunds are issued for the current period.

5. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Subscription renewals beyond the initial 7-day window.
• Accounts suspended or terminated for violation of our Terms and Conditions.
• Fees paid for previous billing periods.

6. How to Request a Refund

To request a refund within the eligible window, please contact us through the contact form on our website with the following information:

• Your registered email address.
• The date of your subscription payment.
• The reason for your refund request.

Refund requests are reviewed within 5 business days. Approved refunds are processed back to the original payment method and may take 5–10 business days to appear on your statement.

7. Service Disruptions

In the event of a significant, sustained service disruption caused by Volkina (exceeding 72 continuous hours), affected subscribers may be eligible for a prorated credit applied to their next billing cycle. This does not apply to scheduled maintenance or circumstances beyond our control.

8. Disputes

If you believe you have been charged in error, please contact us before initiating a chargeback with your bank or payment provider. We will work with you to resolve the issue promptly. Chargebacks initiated without prior contact may result in account suspension pending investigation.

9. Changes to This Policy

Volkina reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Existing subscribers will be notified of material changes via email.

10. Contact

For refund requests or billing questions, please contact us through the contact form on our website.